Privacy Policy

1. Introduction

 

DUO STAR TECHNICAL SERVICES LLC ("Duo Star," "we," "our," or "us") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website www.duo-star.com ("Site") or engage with our services.

 

By accessing our Site or using our services, you consent to the practices described in this Privacy Policy. If you do not agree with our policies, please refrain from using our Site and services.

 

2. Information We Collect

 

We collect the following types of information:

• Personal Information: Name, email address, phone number, billing details, and any other details voluntarily provided.

• Payment Information: Payment details for transactions (processed securely through third-party payment processors; we do not store credit card details).

• Technical Information: IP address, browser type, operating system, and browsing behavior on our Site.

• Service-Related Information: Booking details, customer feedback, and service preferences.

 

3. How We Use Your Information

 

We use the collected information for the following purposes:

• To provide and manage our cleaning and technical services.

• To process transactions and issue invoices.

• To communicate with customers regarding bookings, inquiries, and customer support.

• To improve our website, services, and customer experience.

• To comply with legal obligations and prevent fraudulent activities.

 

4. How We Share Your Information

 

We do not sell, rent, or trade your personal information. However, we may share your information with:

• Service Providers: Third-party vendors assisting with payment processing, customer support, and website analytics.

• Legal Authorities: If required by law or to protect our rights, customers, or third parties.

• Business Transfers: In the event of a merger, sale, or company restructuring, your information may be transferred as part of the business assets.

 

5. Data Security

 

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, or misuse. However, no internet transmission is entirely secure, and we cannot guarantee absolute security.

 

6. Cookies and Tracking Technologies

 

Our Site uses cookies to enhance user experience, analyze website traffic, and provide personalized content. By using our Site, you agree to our use of cookies. You can manage cookie settings through your browser preferences.

 

7. Retention of Information

 

We retain customer data for as long as necessary to fulfill service requirements, comply with legal obligations, resolve disputes, and enforce agreements.

 

8. Your Rights and Choices

 

Depending on applicable laws, you may have the following rights:

• Access: Request a copy of the personal information we hold about you.

• Correction: Request correction of inaccurate or incomplete information.

• Deletion: Request deletion of your personal data, subject to legal and operational limitations.

• Objection: Object to the processing of your personal data for certain purposes.

• Withdraw Consent: Where we rely on consent, you can withdraw it at any time.

 

To exercise these rights, please contact us at [customer support email].

 

9. Third-Party Links

 

Our Site may contain links to third-party websites. We are not responsible for their privacy policies or practices. Please review their policies before sharing your personal information.

 

10. Updates to This Policy

 

We reserve the right to update this Privacy Policy at any time. Changes will be posted on our Site, and your continued use of our services after any modifications indicates your acceptance of the updated policy.

 

11. Contact Us

 

For any questions about this Privacy Policy or data protection practices, please contact us at:

DUO STAR TECHNICAL SERVICES LLC
Email: inquiry@duo-star.com
Phone: +971555666778

Website: www.duo-star.com

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